Terumo Aortic are looking for a Custom Solutions Associate to join their Custom Solutions Team on a 12 month FTC basis. The successful candidate will provide an administrative support function to Custom Engineers and Clinical Case planners and will manage all communications for custom related activities in accordance with relevant procedures and regulations.

Key Duties

• Management of global custom solutions shared mailbox, prioritising, actioning or escalating items required
• Management of custom online collaboration platform, maintaining, updating, and actioning any changes or communications from clinical support specialists/clinicians
• Manage all system administration activities related to online collaboration platform including all technical queries and administration of all system users
• Ensure any patient imaging data is made available on relevant platforms for field/internal access while adhering to all relevant data protection regulations
• Update and maintenance of active, cancelled and implanted cases on internal workload tracking systems
• Processing new custom device requests and handling sensitive data
• Prepare as required all relevant documentation for transferring to manufacturing, including preparation of special production packages
• Compile relevant technical documentation and coordinate relevant approvals for each custom device
• Provide updates to sales/marketing and field-based personnel on custom data when required
• Liaise with all relevant business functions including ISC, Quality, RA and Customer Care to ensure timelines are adhered to for each individual request
• Manage customer expectations throughout duration of each custom request and ensure clinicians are reliably informed of case status as required
• Other relevant ad-hoc duties as required

Qualifications and Experience 

• Experience working in administrative environment beneficial
• Competent user of Microsoft Office software including Word, Excel and Outlook
• Excellent communication skills – written and verbal
• Ability to work on a number of different activities simultaneously
• Excellent team player
• Highly organised and able to effectively prioritise tasks