• Processing of all customer orders received on a daily basis • Manage customer inquiries related to orders placed
• Provide up to date schedule information to customers and measure performance against On time to Promise (OITP)
• Ensure the correct inventory allocation is in place against outstanding customer orders
• Manage customer complaints
• Pro-actively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times
• Pro-active engagement with despatch to ensure order picks information and instructions are provided in timely and structured manner
• Ensure work instructions are maintained and up to date
• Ensure lean concepts are deployed and maintained as part of the overall ongoing continuous improvement agenda for Global Customer Care
• Provide weekly / monthly metrics and reports as required and directed by the Manager of Global Customer Care Adhoc project work as and when required
• Provide despatch team with necessary Export Customs / Quality Documentation to allow shipment of product into specific Market.

Qualifications & Experience

• Strong experience in a Customer Services environment or equivalent
• Excellent communication and organisational skills
• Computer literate in MS Office products
• Knowledge of export documentation, procedure and current legislation.