Terumo Aortic are seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.
Key duties will include;
- First line IT technical support: general support of users on the Windows/Linux network
- Actively communicate with users through Terumo Aortic Service Desk system in order to keep them up-to-date on their support requests
- Prioritising and/or escalation of tickets
- Build, deploy, configure, troubleshoot, and fix computers for end users
- Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
- Maintain inventory of end user hardware / software in Terumo Aortic asset management systems
- Create and maintain documentation and SOP's for 1st line IT technical support processes
- General network administration
- Liaise with external technical support where problems cannot be resolved in house
- Ad-hoc projects as and when required
- Other IT technical support tasks resulting from IT Road Map
Qualifications and Experience
- Experience of Service Desk/desktop support in a Windows environment
- Windows Server, Active Directory Network Administration
- Exchange Server, MS Office 365 services skills and experience
- Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
- ERP experience would be an advantage, SAP in particular