Permanent
IT Service Desk Analyst
Inchinnan

I.T Service Desk Analyst

Ref: 272| Posted: 17th Oct 2024

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Terumo Aortic are seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.

 

Key duties will include;

  • First line IT technical support: general support of users on the Windows/Linux network
  • Actively communicate with users through Terumo Aortic Service Desk system in order to keep them up-to-date on their support requests
  • Prioritising and/or escalation of tickets
  • Build, deploy, configure, troubleshoot, and fix computers for end users
  • Maintain end user hardware software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
  • Maintain inventory of end user hardware / software in Terumo Aortic asset management systems
  • Create and maintain documentation and SOP's for 1st line IT technical support processes
  • General network administration
  • Liaise with external technical support where problems cannot be resolved in house
  • Ad-hoc projects as and when required
  • Other IT technical support tasks resulting from IT Road Map

Qualifications and Experience

  • Experience of Service Desk/desktop support in a Windows environment
  • Windows Server, Active Directory Network Administration
  • Exchange Server, MS Office 365 services skills and experience
  • Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
  • ERP experience would be an advantage, SAP in particular