Terumo Aortic are looking for a Senior IT Service Desk Analyst to join our team during an exciting time of growth and expansion for the business. This is a fantastic opportunity for someone to join our IT team in a rewarding role with a company that offers career development amongst a host of excellent benefits.

Reporting to the IT Operations Manager, key duties will include;

• Second and third line IT technical support

• General support of users on the Windows network

• Actively communicate with users through Terumo Aortic service desk system in order to keep them up-to-date on their support requests

• Prioritising and/or escalation of tickets

• Build, deploy, configure, troubleshoot, and fix computers for end users

• Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs

• Maintain inventory of end user hardware / software in Terumo Aortic asset management systems

• Create and maintain documentation and SOP's for 1st line IT technical support processes

• General network administration

• Liaise with external technical support where problems cannot be resolved in house

• Ad-hoc projects as and when required

• Other IT technical support tasks resulting from IT Road Map

Qualifications and Experience

• Experience of Service Desk/desktop support in a Windows environment

• Windows Server, Active Directory Network Administration

• Exchange Server, MS Office 365 services skills and experience

• Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable

• ERP experience would be an advantage, SAP in particular