Job Summary:
Global Business Services (GBS) is a global organization that provides operational services across Terumo Group and serves as a driver for process standardization, optimization, and service excellence by centrally managing end-to-end processes.
The Procure-to-Pay (PTP) cycle represents an end-to-end process beginning with the requisition and purchase of goods and services and ending with payment for those goods and services. It encompasses purchase requisitions of goods/services, approvals for PO, invoice validation, payments processing, and vendor master data maintenance and inquiries. The Senior Manager, PTP Global Process Owner will report to the Director, Global CoE, and will work with the GBS PTP operations teams and GBS PTP regional process experts to design, model, execute, monitor, and innovate the global end-to-end PTP process across Terumo Group.
Job Details:
- Design, model, manage, and refine the Procure-to-Pay (PTP) global process template and other associated processes, data, and systems across various functions/departments on a global level.
- Assess the effectiveness and efficiency of existing PTP processes across Terumo Group, perform gap analysis against the global template and best practices, and develop and implement plans to fill gaps and drive global standardization, optimization, and innovation.
- Define, develop, monitor, and refine detailed measurements, KPIs, and targets of processes and systems for tracking process effectiveness, efficiency, and quality.
- Develop and implement plans to educate and train the user community on PTP-related topics and applications.
- Implement change management for new process implementations and enhancements to existing processes, identifying impacts on roles, skill sets, systems, and business controls.
- Manage a small team of PTP process managers and/or experts across the GBS organization.
- Provide support and work with PTP Operations teams, Process Excellence specialists, and other business stakeholders to plan, implement, and monitor continuous improvement projects.
- Lead and/or co-lead efforts by the TC HQ departments such as TC Procurement and TC Finance regarding key policy, process, and system improvements that are interlinked with, but outside the direct control of GBS.
- Continuously work closely with other members of the GBS Global CoE, other GBS teams, and key GBS stakeholders to strengthen the overall process management capabilities of GBS.
Working Conditions:
- Position type: Full time, Regular
- Working location: Remote, but preferably near an existing GBS or Terumo location including but not limited to Japan, India, Belgium, the UK, the US, or Costa Rica
- Travel: <50%
- People manager (Will this position have direct reports): Yes (a few)
Position Requirements:
Knowledge, Skills, and Abilities (KSAs)
- Expert knowledge of the end-to-end PTP process including purchasing and accounts payable.
- Expert knowledge of effective and efficient processes and how to identify opportunities to optimize and innovate existing processes.
- Expert working knowledge of SAP, Ariba, or other ERP and procurement systems.
- Proficient knowledge and experience in ERP and/or procurement system implementation projects.
- Proficient project management and change management skills to facilitate medium-to-large multifaceted projects using project management tools and methodologies.
- Strong problem-solving skills.
- Strong interpersonal, communication, and teamwork skills.
- Proficient skills in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to cope with uncertainty and continuously changing demands and priorities.
- Ability to seek to understand different perspectives and cultures and contribute to a work climate where differences are valued and supported.
- Ability to focus on details, accuracy, and deadlines.
- Ability to experiment and nimbly learn new skills, techniques, and processes.
- Ability to extract lessons learned from failures and mistakes.
Background Experiences
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- Bachelor’s degree in supply chain, accounting, finance, business administration, or related field.
- 8 years in a global supply chain or finance & accounting role
- Minimum 3 years experience in the PTP process in Terumo or other organizations.
- Experience in project management & implementation within a multinational and complex environment.
- Experience in implementing SAP P2P and/or Ariba functionality in a multinational and complex environment is a plus
- Experience within a GBS or shared services environment within a large multinational organization is a plus.
- SAP and/or PTP-related professional certification is a plus.