What You Will Do 

• Manage and develop the designated territory, growing existing business and identifying new opportunities. 

• Build effective relationships with Consultant Cardiothoracic Surgeons, Specialist Registrars, Theatre Sisters and Supplies Managers. 

• Create structured journey, territory and call plans to ensure effective customer coverage. 

• Provide clinical instruction, product advice and support to clinicians and theatre teams, including support in operating theatres. 

• Organise and deliver study days, symposia and in-service training for medical and nursing staff. 

• Attend relevant exhibitions, customer events and quarterly sales meetings. 

• Work closely with the UK Head Office team to support new product introductions and promotional activity. 

• Manage commercial discussions appropriately, including escalation of pricing changes and customer sponsorship to the Regional Sales Manager. 

• Undertake regular UK travel, with occasional national and international travel. 

What You Will Bring 

• A proven track record in sales, ideally within medical devices or a related healthcare market. 

• A degree in a science, nursing and/or business discipline. 

• A professional, credible approach and the confidence to work with clinical and commercial stakeholders. 

• Strong planning, relationship-building, presentation and communication skills. 

• A full driving licence; a clean licence is preferred. 

• Teaching or training experience would be advantageous. 

• Commercial experience involving cardiovascular grafts, valves or other heart-related products would be advantageous. 

• Competence using standard computer applications. 

Why Join Us? 

This is an opportunity to take ownership of an important territory while working closely with specialist clinical teams. You will combine commercial responsibility with meaningful product education and clinical support in a professional, quality-focused environment.

Terumo Aortic is a global leader in the design and manufacture of life‑saving vascular and cardiac technologies. We are now looking to recruit an IT Service Desk Analyst to join our IT team, providing first‑line technical support to colleagues across the business.

The Role

As an IT Service Desk Analyst, you will be the first point of contact for IT support, helping to resolve hardware, software, and operational issues while delivering an excellent customer experience. You will play a key role in maintaining stable, secure, and efficient IT services aligned to our IT Roadmap.

Key Responsibilities

• Provide first‑line IT technical support to end users across Windows and Linux environments
• Log, manage, prioritise, and escalate support tickets via the Terumo Aortic Service Desk system
• Communicate clearly with users to keep them informed of progress and resolutions
• Build, deploy, configure, troubleshoot, and repair end‑user devices
• Support and maintain IT equipment including laptops, desktop PCs, mobile/desk phones, printers, barcode scanners, and peripherals
• Maintain accurate hardware and software asset records within IT asset management systems
• Create and maintain documentation and SOPs for first‑line support processes
• Support general network administration tasks
• Liaise with external IT suppliers where issues cannot be resolved internally
• Contribute to ad‑hoc projects and additional IT support activities aligned to the IT Roadmap

Quality, EH&S & Compliance

• Work in line with company policies, procedures, and the Quality Management System (QMS)
• Ensure accurate completion of records and maintain audit readiness at all times
• Actively support Environmental Health & Safety requirements and promote safe working practices

Skills, Experience & Qualifications

Essential:

• Proven experience in a Service Desk or Desktop Support role
• Strong knowledge of Windows environments
• Experience supporting users with hardware, software, and networking issues
• Familiarity with Active Directory and Windows Server administration
• Experience supporting Microsoft Exchange and Microsoft 365 services

Desirable:

• Microsoft certifications
• Experience with SQL Server, Linux, and network troubleshooting (TCP/IP, LAN, WAN)
• Exposure to Ivanti ITSM, firewalls, and VPNs
• ERP system experience, particularly SAP

The main responsibilities of the role are;

• Maintain the management tools (trackers, electronic folder, etc) to ensure audit readiness
• Provide consultation and guidance on CAPA / NCR investigation, impact assessments, risk assessments, and ensure implementation of good documentation practices.
• Provide guidance and support for effective investigation and root cause analysis for new CAPAs / NCRs, working collaboratively with other functional areas as appropriate
• Act as CAPA team owner/facilitator throughout all phases of activities such as initiation, investigation, action plan and effectiveness
• Act as NCR team owner/facilitator throughout all phases of activities such as initiation, risk assessment, investigation and disposition.
• Provide guidance and support for effective implementation of corrective/preventive actions from CAPA / NCR investigations
• Provide guidance and support for robust effectiveness measurement of CAPA / NCR actions
• Maintain communication channels with the CAPA / NCR owners regarding time frames and progression updates.
• Support development of solution verification tools to validate CAPA / NCR action plans
• Working with other functional areas as appropriate, ensure appropriate containment actions are defined and communicated  
• Generate and maintain trending data for the CAPA / NCR process and publish as part of QMS KPI dashboard Provide trending data and reports upon request to senior management, functional managers, regulatory authorities and customers
• Provide data trending information and status updates to the respective CAPA and NCR Review Boards
• In conjunction with the Risk Team, provide QE input to dFMEAs and pFMEAs, particularly with respect to CAPA / NCR data
• Identifying opportunities to improve processes through use of Lean Methodology or operational excellence principle and tools.
• Work towards meeting departmental and facility objectives
• Participate in facility Internal Audit programme

The successful candidate will possess;

• Relevant science / engineering degree
• Six Sigma qualified – minimally Green Belt level (desirable)
• Knowledge and understanding of applicable regulations especially with regards to Non Conformance, CAPA, Root Cause Analysis and Trending
• Class III medical device knowledge (desirable)
• Proven experience of working in a global company within a regulated industry, preferably medical device or pharmaceutical manufacturing
• Working knowledge of Minitab or similar statistical tool (desirable)
• Experience of FDA regulations
• Thorough knowledge of regulatory standards, Quality Management Systems and global regulations for medical devices
• Strong analytical and problem-solving skills, including appropriate use of statistical techniques
• Proven ability to manage and prioritise work load, meet deadlines and work in a pressurised environment
• Must be able to work cross-functionally and be able to lead teams CAPA / NCR Quality Engineers to complete appropriate CAPAs / NCRs to effective timely closure.
• Must be able to influence change with objective information and well-structured communications.
• Must be able to work cross-functionally and be able to lead teams Complaints quality Engineers and Investigators to complete appropriate complaints documentation for products and processes.